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Alpha-H Australia

If you wish to redirect your parcel, simply log into your Australia Post My Post account, enter your Australia Post tracking number, and select redirect to your desired address.Create a My Post account <a href="https://auspost.com.au/auth/invite" rel="noopener noreferrer" target="_blank">here.</a> Please get in touch with Australia Post for any changes to your delivery, we cannot adjust orders once they have left our distribution centre.

If you wish to redirect your parcel, simply log into your Australia Post My Post account, enter your Australia Post tracking number, and select redirect to your desired address. Create a My Post account here.Please get in touch with Australia Post fo

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Returns Policy

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What do I do if I receive a faulty, or incorrect product?

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Purchases through unauthorised stockists

Returns and Refunds

Where do you ship to?

How do I qualify for Free Shipping?

How much does shipping cost?

What happens if an item I ordered was out of stock?

My order hasn't arrived

How long does dispatch take?

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How do I find my tracking number?

My order has not been received and it is past the estimated delivery date

Sorry we missed you…

What is deemed to be a safe place.

My order is being returned to sender, what should I do?

Lost or damaged goods

Where can I buy Alpha-H?

Temporary Warehouse Closure Due to Cyclone Alfred

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Clinical Skin Services

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

Do your SPF products contain Oxybenzone / Benzophenone 3?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

What is the difference between your SPF products?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Discontinued Products

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

What products are suitable if I am Pregnant or Breastfeeding?

Product Information

Our Products

Can I update my shipping address?

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What payment options do you offer?

Tax & Duties Fees

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Issue with my Order

Missing and faulty products

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Are there any hidden taxes or fees?

I didn't receive a shipping confirmation email

Orders

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Terms of Use

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My Account

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How do I apply for a job at Alpha-H?

I need to redirect my parcelUpdated 2 years ago