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<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(34, 34, 34); font-size: 11pt; line-height: 18px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">Your order may have been returned to us for a few&#xA0;</span><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">different reasons</span><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">&#xA0;such as</span></span><span data-contrast="none" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(34, 34, 34); font-size: 11pt; line-height: 18px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">&#xA0;an incorrect shipping address, failed delivery attempt or missed collection from Australia Post.&#xA0;</span></span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(34, 34, 34); font-size: 11pt; line-height: 18px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">Once received by our warehouse team, our customer service team will be in contact about a refund or resending your order.&#xA0;</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34);">&#xA0;</span></p></div>

Your order may have been returned to us for a few different reasons such as an incorrect shipping address, failed delivery attempt or missed collection from Australia Post. Once received by our warehouse team, our customer service team will be in con

My order is being returned to sender, what should I do?

Shipping and Delivery

Returns Policy

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Returns and Refunds

Where do you ship to?

How do I qualify for Free Shipping?

How much does shipping cost?

What happens if an item I ordered was out of stock?

My order hasn't arrived

How long does dispatch take?

How can I check my order tracking?

How do I find my tracking number?

I need to redirect my parcel

My order has not been received and it is past the estimated delivery date

Sorry we missed you…

What is deemed to be a safe place.

Collection Point

Lost or damaged goods

Where can I buy Alpha-H?

Book a Clinical Skin Consultation

Build My Routine

Skin Coach: In-depth Email Consult

Clinical Skin Services

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

Do your SPF products contain Oxybenzone / Benzophenone 3?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

What is the difference between your SPF products?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Discontinued Products

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

What products are suitable if I am Pregnant or Breastfeeding?

Product Information

Our Products

Can I update my shipping address?

Can I edit or cancel my order?

What payment options do you offer?

Tax & Duties Fees

Discounts & Promo Codes

Issue with my Order

Missing and faulty products

I'm having trouble placing an online order

Are there any hidden taxes or fees?

I didn't receive a shipping confirmation email

Orders

How do I join?

How does Alpha Collective work?

How do I earn points?

How do I redeem points?

Terms of Use

How can I see my points balance?

Loyalty & rewards program

Update Account Details

Change Password

I'm having trouble accessing my account

My Account

How can I become an Alpha-H stockist?

I want to collaborate with Alpha-H

Do you have an Affiliate program?

How do I apply for a job at Alpha-H?

My order is being returned to sender, what should I do?Updated 9 months ago