Returns and Refunds
Information about our refund policy.
Returns Policy
If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund within 14 days of receiving your parcel. We cannot accept returned goods that we reasonably believe have been used. The exc
How do I return a product?
Step 1 Complete your request via the Help Centre 'Manage your orders - Return.' You will receive a confirmation on whether your return is approved with 2-3 working days. Step 2 Once approved, generate a return label via Australia Post here.Step 3 Sen
What do I do if I receive a faulty, or incorrect product?
If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the 'Manage your orders - Report Issue' and we will investigate for you. For products purchased through a department sto
Can I return something I purchased from another retailer?
For products purchased through a department store or other authorised stockist. Please consult the department store or authorised stockist’s returns policy for guidance on requesting a refund or exchange for products purchased from these retailers. W
Purchases through unauthorised stockists
Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, Amazon.com or OzSale.com.au and will not be held responsible for