Information about our refund policy.
If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund within 14 days of receiving your parcel. We cannot accept returned goods that we reasonably believe have been used. The exc
Step 1 Complete your request via the Help Centre 'Manage your orders - Return.' You will receive a confirmation on whether your return is approved with 2-3 working days. Step 2 Once approved, generate a return label via Australia Post here.Step 3 Sen
If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the 'Manage your orders - Report Issue' and we will investigate for you. For products purchased through a department sto
For products purchased through a department store or other authorised stockist. Please consult the department store or authorised stockist’s returns policy for guidance on requesting a refund or exchange for products purchased from these retailers. W
Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, Amazon.com or OzSale.com.au and will not be held responsible for